Terms of Service

1. Introduction and Scope

In short — these Terms are the agreement for using OpsCentre; by using it you accept them, and it is your job to read them.

These Terms of Service (the "Terms") are a legally binding agreement between you and Jack Ryan Brolly, trading as OpsCentre, a sole trader operating from Ground Floor, Gallery Building, 65–69 Dublin Road, Belfast, BT2 7HG ("we", "us", "our", or "OpsCentre"). They govern your access to and use of the OpsCentre Community Management System and all related websites, applications, application programming interfaces, and services (together, the "Service").

By creating an account, subscribing to, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

These Terms incorporate our Acceptable Use Policy (the "AUP"), our Privacy Policy, and, where applicable, our Data Processing Addendum (the "DPA"), each of which forms part of these Terms. Where these Terms conflict with the AUP, these Terms prevail, except that the AUP prevails on the specific subject of acceptable use and conduct. Where these Terms conflict with the DPA on the subject of data processing, the DPA prevails.

It is your responsibility to read and make sure you understand these Terms, the AUP, and our Privacy Policy before you agree to them and use the Service. By using the Service you confirm you have had the opportunity to do so. If anything is unclear, please ask us before proceeding — we would rather answer a question first. To the extent permitted by law, and without affecting your rights as a consumer, we are not responsible for any loss arising from your failure to read, or your misunderstanding of, these documents where they have been made available to you and you have had the opportunity to seek clarification.

We may update these Terms from time to time in accordance with Section 22. Your continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.

2. Definitions

In short — what the key words in these Terms mean — including the difference between a free account and a paid community.

In these Terms, the following terms have the meanings set out below.

Provisions of these Terms that concern a Subscription, billing, payment, cancellation, or the operation of a community apply to Community Directors. All other provisions apply to all Platform Users.

3. About OpsCentre

In short — what OpsCentre is, and who we are not connected to.

OpsCentre is a software-as-a-service platform that provides community management tools for fictional roleplay communities, including those operating on platforms such as FiveM and Roblox. Holding an Account is free; a paid Subscription is required only to operate your own community as a Community Director. The Service is accessed online.

3.1 Our independence

OpsCentre is an independent product. We are not affiliated with, endorsed by, sponsored by, or otherwise connected to Cfx.re, FiveM, Rockstar Games, Take-Two Interactive, Roblox Corporation, Discord Inc., or any police service, ambulance service, fire and rescue service, military body, or other emergency service, government department, or public authority, in any jurisdiction. References within the Service to real-world organisations, ranks, procedures, or terminology are provided to support realistic roleplay only and do not represent the official systems or endorsement of any real organisation.

4. Eligibility, Accounts, and Authority

In short — you can hold a free account from age 13, but you must be 18 to take out a paid subscription, and a Community Director is responsible for everyone in their community.

4.1 Holding an Account

To hold an Account as a Platform User, you must be at least 13 years old. An Account is registered using a Discord account. Holding an Account is free, and allows you to join and participate in communities on the Service as permitted by their Community Directors.

We verify age through a one-time date-of-birth declaration. If we establish that an Account holder is under 13, we will block the Account's access to the Service and erase the personal data associated with it as described in our Privacy Policy, retaining only a limited, irreversible record used solely to prevent the same person regaining access.

4.2 Taking out a Subscription

To take out a Subscription and become a Community Director, you must be at least 18 years old and able to form a legally binding contract. The provisions of these Terms relating to Subscriptions, billing, and the operation of a community apply once you become a Community Director.

4.3 Authority to bind your community

If you register a Subscription on behalf of a community or organisation, you represent and warrant that you have the authority to bind that community or organisation to these Terms, and references to "you" include that community or organisation.

4.4 Responsibility for Authorised Users

As a Community Director, you are responsible for all use of the Service within your community, including the acts and omissions of every Authorised User. You must ensure that your Authorised Users comply with these Terms and the AUP. A breach of these Terms or the AUP by any of your Authorised Users is treated as a breach by you.

4.5 Account accuracy and security

You must provide accurate, current, and complete information when registering, and keep that information up to date, including your contact and, for Community Directors, payment details. Where we reasonably suspect that identity information you have provided (including your name or date of birth) is inaccurate or has been misrepresented, we may require you to re-verify it before continuing to use the Service; the details previously held and the details you re-submit are both recorded, as described in our Privacy Policy. You are responsible for keeping your Account credentials secure and for all activity that occurs under your Account, and you must notify us promptly of any unauthorised access. We are not responsible for losses arising from your failure to keep your Account secure or your details current, including a failed payment caused by out-of-date payment information.

5. Licence to Use the Service

In short — we let you use the Service for your own community; you can't resell it or pull it apart.

Subject to these Terms and, for Community Directors, payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Service: as a Platform User, to participate in communities; and, as a Community Director, to operate your own community for the duration of your Subscription.

You must not: resell, sublicense, rent, lease, or commercially exploit the Service except as we expressly permit; make the Service available to any third party other than your Authorised Users; copy, modify, reverse engineer, decompile, or create derivative works from the Service except to the extent permitted by law; or remove or obscure any proprietary notices. The further restrictions in the AUP also apply.

6. The Service and Changes to It

In short — the Service is still growing, so features can change, and some are early or beta.

We provide access to the Service and its Modules as made available from time to time. We are continually developing and improving the Service, and we may add, change, update, or remove features, Modules, or functionality. We will not materially reduce the core functionality of the Service to your detriment during a paid period without good reason, but you acknowledge that the Service will evolve and that specific features are not guaranteed to remain available or unchanged.

The Service is under active and ongoing development. Some features or Modules may be provided on a trial, beta, or evolving basis. Such features are provided as they are, may be incomplete or subject to change, may be withdrawn, and should not be relied upon as final or permanent. We will act reasonably to limit disruption, but the early-stage nature of the Service means that features, performance, and availability may change as the Service matures.

7. Subscriptions, Billing, and Renewal

In short — subscriptions are paid in advance and renew automatically; we give 30 days' notice before any price change. This Section applies to Community Directors.

7.1 Subscriptions and payment

The Service is provided to Community Directors on a subscription basis for a recurring billing period (for example, weekly, monthly, quarterly, six-monthly, or annual), as selected at checkout. Fees are payable in advance. Payments are processed by our payment provider, Stripe; we do not store your full card details.

7.2 Automatic renewal

Unless you cancel in accordance with Section 8, your Subscription renews automatically at the end of each billing period, and we (through our payment provider) will charge your chosen payment method the then-current fee for the next period. By subscribing, you authorise these recurring charges until you cancel.

7.3 Price changes

We may change our fees from time to time. Where a change would affect your Subscription, we will give you at least 30 days' notice before the change takes effect. The new fee will apply from your next renewal after the notice period. If you do not agree to the new fee, you may cancel before it takes effect in accordance with Section 8; continuing to use the Service after the change takes effect constitutes acceptance of the new fee.

7.4 Taxes

Unless stated otherwise, fees are inclusive of any applicable value added tax or equivalent. Where we are required to charge tax separately, we will make this clear at checkout.

8. Cancellation and Refunds

In short — cancel anytime and keep access until the period ends; refunds are otherwise at our discretion. This Section applies to Community Directors.

8.1 Cancelling your Subscription

You may cancel your Subscription at any time through your account settings or our payment provider's customer portal. When you cancel, your Subscription will not renew, and your access will continue until the end of the period you have already paid for. After that, your access as a Community Director will end. Except as set out below, we do not provide refunds for the unused part of a period in which you have chosen to cancel.

8.2 Your statutory right to cancel, and its waiver

Because the Service is digital content and a service supplied online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 would ordinarily give consumers a 14-day right to cancel. However, where, at checkout, you expressly request that we begin providing the Service immediately and acknowledge that you will lose your right to cancel once the Service has begun, that 14-day right will no longer apply once we have begun providing the Service. You give this consent and acknowledgement by ticking the relevant box at checkout. If you do not give that consent, your statutory 14-day right to cancel applies in the usual way.

8.3 Discretionary refunds

Separately from any statutory right, we may, at our sole discretion, offer a refund or credit in individual cases, for example as a gesture of goodwill. Any such refund is discretionary, is decided case by case, and does not create any right to a refund in any other case.

9. Failed Payments, Suspension, and Termination for Non-Payment

In short — if a payment fails we will warn you, then suspend, then close the community — but talk to us if you are genuinely struggling.

This Section governs what happens when a payment for a Subscription fails. It applies to Community Directors and is separate from enforcement action taken for breach of the AUP, which is dealt with under the AUP.

9.1 Recovery and notice

If a payment fails, our payment provider will attempt to recover it, and your access will continue for a short period while it does so. We will notify you of the failed payment through your Inbox and by email, and ask you to update your payment details, making clear that your access will be suspended, and then terminated, if the payment is not resolved.

9.2 Suspension

If the payment remains unresolved after we have given you notice, we may suspend your access. During suspension, your community will remain visible to you as existing, but its contents, records, and Modules will be inaccessible until the payment is resolved. Suspension for non-payment is not a sanction under the AUP and does not imply any wrongdoing on your part.

9.3 Termination

If the payment remains unresolved following suspension, we may terminate your Subscription and your access to operate your community. The consequences of termination, including data retention and export, are set out in Section 19.

9.4 Genuine difficulty

We understand that payments can fail for legitimate reasons, including timing differences. If you are experiencing genuine difficulty, you may contact us through our support channels, and we may, at our discretion, agree alternative arrangements or an extended period. The timing of the steps in this Section may be reviewed and adjusted by us where legitimate circumstances exist and you have engaged with us through the proper channels.

10. Acceptable Use

In short — our Acceptable Use Policy sets the rules for what is allowed, and it is part of these Terms.

Your use of the Service is subject to our Acceptable Use Policy, which forms part of these Terms and is incorporated by reference. The AUP sets out what is and is not permitted on the Service, including rules on prohibited content, the use of real personal data, the protection of children, online safety, integrations, and conduct, together with our enforcement framework. The AUP applies to all Platform Users.

You must comply with the AUP and, where you are a Community Director, ensure that your Authorised Users do the same. Where you or any Authorised User breaches the AUP, we may take enforcement action in accordance with the AUP, which may include warnings, restriction or disabling of Modules, suspension, termination, and, in the most serious cases, reporting to the relevant authorities. Enforcement action for conduct and content is governed by the AUP; this Section does not limit it.

11. Your Content and Data Protection

In short — you own your data; we process it to run the Service and handle it per our Privacy Policy.

11.1 Ownership of your Content

As between you and us, you and your Authorised Users own the Content you and they create through the Service. We do not claim ownership of your Content. You grant us a limited, non-exclusive licence to host, store, process, transmit, back up, and display that Content solely to provide and support the Service and to comply with our legal and regulatory obligations.

11.2 Your responsibility for your Content

You are responsible for your Content and for ensuring that it is lawful, that you hold all rights and consents necessary to use it and to have us process it, and that it does not breach the AUP or infringe the rights of any third party. We act as a host and processor of your Content; we are not its author and do not endorse it.

11.3 Data protection

Where we process personal data on behalf of a Community Director through the Service, the Community Director acts as the data controller and we act as their data processor, and our processing is governed by our Privacy Policy and the DPA. The Community Director is responsible for ensuring there is a lawful basis to process the personal data put into the Service and for providing any required privacy information to Authorised Users. How we handle personal data, including retention and the rights available to individuals, is set out in our Privacy Policy.

11.4 Data subject requests

Individuals may exercise their data protection rights, and Community Directors may raise data protection matters, through the data protection request facility within the Service. Some categories of data, including sanction records, audit logs, and mandatory escalation submissions, are retained on legitimate-interest grounds and may not be erasable on request, as explained in our Privacy Policy.

12. Third-Party Platforms and Dependencies

In short — you must follow the rules of platforms like Discord and FiveM, and we are not liable when those third-party services fail.

12.1 Your compliance with third-party platforms

You may use the Service alongside third-party platforms such as Cfx.re, FiveM, Discord, and Roblox. You are responsible for ensuring that your use of the Service, and any official integration you enable, complies with the terms of those platforms, including any rules on paid assets, monetisation, and the protection of younger users. The AUP sets out these obligations in more detail. Our provision of an integration does not make us responsible for your compliance with a third-party platform's rules.

12.2 Our dependence on third parties

The Service relies on third-party services that are outside our control, including authentication providers (such as Discord), our payment provider (Stripe), and our hosting and infrastructure providers (such as Railway and Cloudflare). We are not responsible or liable for any failure, outage, suspension, change, or discontinuation of those third-party services, or for any resulting unavailability of, or disruption to, the Service. This is in addition to the force majeure provision in Section 15.

13. Communications

In short — we will send you essential service messages; marketing is separate and optional.

By using the Service, you agree that we may send you communications that are necessary to provide the Service, including service and transactional messages such as payment notices, suspension and security notifications, support responses, and notices about changes to the Service or these Terms. These communications are part of the Service and you cannot opt out of them while you hold an Account.

Marketing communications are separate. We will only send you marketing messages where you have given any consent required by law, and you may opt out of marketing at any time without affecting the service communications described above.

14. Intellectual Property and Feedback

In short — we own OpsCentre; you own your data; and if you suggest an idea, we can use it freely.

14.1 Our intellectual property

We and our licensors own all intellectual property rights in the Service, including its software, design, structure, text, graphics, logos, and the OpsCentre name and brand. Except for the limited licence granted to you in Section 5, these Terms do not transfer any intellectual property rights to you. You must not use our name, logo, or branding except as we expressly permit.

14.2 Feedback

If you provide us with any feedback, idea, or suggestion, including a suggestion for a new feature or integration, you agree that we may use it freely, for any purpose, without restriction and without any obligation to you. You do not acquire any right in the Service, or any right to payment or acknowledgement, by providing feedback, including where we later develop something similar.

15. Service Availability

In short — we aim for reliability but don't guarantee uptime, and we are not liable for things outside our control.

We aim to provide a reliable Service, but we do not guarantee that the Service will be uninterrupted, error-free, or available at any particular time. We do not currently offer a service level agreement or a guaranteed level of uptime. We may carry out maintenance, updates, and changes, and may restrict or suspend access to the Service or any Module for operational reasons, including maintenance, security, or technical necessity. Action taken for these operational reasons is not enforcement action and does not imply any breach on your part.

We are not liable for any failure or delay in providing the Service to the extent it is caused by events outside our reasonable control (a force majeure event), including failures of third-party services, internet or hosting failures, cyber-attacks, power failures, industrial action, or acts of government. If a force majeure event continues for a prolonged period, either party may end the affected Subscription, and we will refund any prepaid fees for Service not received.

16. Warranties and Disclaimers

In short — the Service is provided "as is", but your legal rights as a consumer still stand.

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all warranties, conditions, and representations that are not expressly set out in these Terms, whether express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement.

Nothing in these Terms excludes or limits any rights you have as a consumer that cannot be excluded or limited by law. In particular, where you are a consumer, we remain under a legal duty to supply a service with reasonable care and skill and in conformity with these Terms, and nothing here affects your statutory remedies if we fail to do so.

17. Our Liability to You

In short — there are some things we can never limit, but otherwise our liability is capped at what you paid us.

17.1 What we do not exclude

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the statutory rights of a consumer that cannot lawfully be excluded; or any other liability that cannot be excluded or limited by law.

17.2 What we exclude

Subject to Section 17.1, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any: loss of profit, revenue, or anticipated savings; loss of business, goodwill, or opportunity; loss of or corruption of data; or any indirect or consequential loss, in each case even if foreseeable.

17.3 Cap on our liability

Subject to Section 17.1, our total liability to you arising out of or in connection with these Terms and your use of the Service, taken together across all claims, is limited to the greater of (a) the total fees you paid us in the 12 months immediately before the event giving rise to the liability, or (b) £100.

You acknowledge that the Service is a low-cost subscription tool, that the limits in this Section are reasonable given the nature and price of the Service, and that we have relied on them in setting our fees.

18. Your Indemnity to Us

In short — if your breach or your content causes us a loss or a third-party claim, you cover it.

You agree to indemnify us, and keep us indemnified, against all liabilities, costs, losses, damages, and reasonable expenses we suffer or incur arising out of or in connection with: your breach of these Terms or the AUP; your Content, or any Content created through your community; your use of the Service in breach of any law or of a third-party platform's terms; or any claim brought by a third party, including any Authorised User, arising from your use of the Service. We will notify you of any such claim, give you reasonable conduct of the defence where you accept responsibility, and not settle it without your consent (not to be unreasonably withheld).

19. Termination and Its Effect

In short — how the agreement ends, what happens to your data, and how you can export it.

19.1 Termination by you

You may stop using the Service at any time. A Community Director may end their Subscription by cancelling in accordance with Section 8.

19.2 Termination by us

We may suspend or terminate your access to the Service: for non-payment, in accordance with Section 9; for breach of these Terms or the AUP, in accordance with the AUP; or where we are required to do so by law or a regulator. We may also terminate a Subscription for convenience, on reasonable notice, where we choose to stop providing the Service to you for a reason not connected with your breach; in that case, we will refund a pro-rata share of any fees you have prepaid for Service you will not receive.

19.3 Effect of termination

On termination, your licence to use the Service ends and your access will stop. Termination does not affect any rights, remedies, or liabilities that have accrued up to the date of termination, including any payment obligations.

19.4 Data retention after termination

Following termination, your data is retained for a minimum of 14 days, and may be retained for longer, including where required for legal, regulatory, safety, or investigatory purposes or where an exemption applies. Deletion following termination is not automatic. Account records — including your Discord identity, email address, date of birth, and names — are retained after an Account is closed, and a closed Account may be reinstated if you sign in again, unless you have been permanently excluded from the Service. Full details of how we retain and delete data are set out in our Privacy Policy.

19.5 Data export

Where appropriate and where we are able to do so, we will provide an export of your data on request, both during a period of suspension and during the retention period following termination. Exports are prepared by us in response to a request made through the channels in Section 25; the Service does not currently include a self-service export facility. We may decline to provide an export, in whole or in part, where there is a legal, regulatory, safety, or investigatory reason, where doing so would prejudice the rights of others, or where it is not technically practicable.

20. Assignment

In short — we can transfer this agreement (for example, if we sell the business); you can't without our consent.

We may assign, transfer, or subcontract any of our rights or obligations under these Terms, including in connection with a sale or reorganisation of our business, provided this does not reduce your rights under these Terms. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent.

21. Notices

In short — we will reach you through your in-app Inbox and by email, so keep an eye on both.

We will give you notices that relate to the Service, your Account, or these Terms through your in-application Inbox and, where appropriate, by email to the address associated with your Account. Notices delivered through the Inbox are recorded with the date of delivery. You are responsible for monitoring your Inbox and keeping your email address up to date. You may contact us using the channels set out in Section 25.

22. Changes to These Terms

In short — we can update these Terms, and we will give notice of anything important.

We may change these Terms from time to time, including to reflect changes in the Service, in our business, or in the law. Where a change is material, we will give you reasonable notice through your Inbox or by email before it takes effect, and, where the change relates to fees, the notice period in Section 7.3 applies. Your continued use of the Service after a change takes effect constitutes acceptance of the revised Terms. If you do not agree to a change, your remedy is to stop using the Service and, if you are a Community Director, to cancel your Subscription in accordance with Section 8.

23. Governing Law and Jurisdiction

In short — English and Welsh law applies, but as a consumer you keep your local rights and courts.

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the law of England and Wales.

If you are a consumer, you benefit from any mandatory provisions of the law of the country in which you are resident, and nothing in these Terms affects your rights as a consumer to rely on those mandatory local provisions. The courts of England and Wales have non-exclusive jurisdiction over any dispute, except that if you are a consumer resident elsewhere in the United Kingdom or in the European Union, you may also bring proceedings in the courts of the part of the UK or the EU country in which you live, and you retain the protection of the mandatory consumer-protection laws of that place.

24. General

In short — the bits that hold the agreement together: it is the whole deal, and the parts that should outlast it, do.

These Terms, together with the AUP, the Privacy Policy, and the DPA, are the entire agreement between you and us in relation to the Service and replace any previous agreement or understanding on the same subject.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable, or, if that is not possible, severed.

A failure or delay by us in exercising any right under these Terms is not a waiver of that right. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms, except that an Authorised User claiming through a Community Director is bound by them. Any provision of these Terms that by its nature should survive termination — including those on intellectual property, your indemnity, our liability, accrued payments, data retention, and governing law — continues to apply after these Terms end.

25. How to Contact Us

In short — where and how to reach us, and which tool to use for what.

You can reach us, and exercise the options described in these Terms, through the following channels.

End of Terms of Service