Platform Director
PlatformT4
Currently held by
justjack0601
Reports to
— (top of hierarchy)
About this role
Owner of OpsCentre. Final authority on all platform decisions, sanction appeals, and strategic direction.
People and responsibilities
Last updated: 27 April 2026
People currently operating OpsCentre
OpsCentre is built and run by Jack, its founder. He is currently the sole operator and holds every portfolio listed below.
The organisation model further down this page describes the structure OpsCentre is designed to grow into, not a list of current staff.
How responsibilities are assigned
Work is grouped into four portfolios reporting to the Platform Director. Each responsibility has a current owner; most are presently held by the founder.
| Portfolio | Covers | Current owner |
|---|---|---|
| Platform Director | Direction, escalations, and final decisions | Jack (founder) |
| Operations & Support | Onboarding, support tickets, and billing queries | Jack (founder) |
| Trust, Safety & Integrity | Acceptable Use enforcement, safety reports, and security disclosures | Jack (founder) |
| Compliance, Risk & Data | UK GDPR obligations, data subject requests, and records | Jack (founder) |
| Engineering | Building and operating the platform, including incident response | Jack (founder) |
Who to contact
We publish direct contact addresses for roles with a designated public inbox. For other enquiries, use the support ticket system.
| Role | Portfolio | Contact |
|---|---|---|
| Compliance Officer | Compliance, Risk & Data | [email protected] |
| Data Security Officer | Compliance, Risk & Data | [email protected] |
Future organisation model
The catalogue below is the role structure OpsCentre plans to fill as the team grows. Where a role has no dedicated holder yet, its duties sit with the founder.
View the planned role catalogue and organisation chart
Organisational chart
Click any role to jump to its full profile. Use the filter chips to focus on a single portfolio.
- PlatformT4
Platform Director
justjack0601
- Ops & SupportT3
Head of Service, Operations & Support
Covered by justjack0601
- TSIT3
Head of Service, Trust, Safety & Integrity
Covered by justjack0601
- CRDT3
Head of Service, Compliance, Risk & Data
Covered by justjack0601
- EngineeringT3
Engineering Lead
Covered by justjack0601
Role profiles
One profile per published role. Each profile includes a description, reporting line, current holder status, and public contact address where applicable.
Administration Officer
Operations & SupportT2Vacant
Currently held by
Currently vacant — covered by Administration Team Leader (Operations & Support) (mjonescop)
About this role
First-line support for community setup, onboarding, and configuration tasks.
Administration Team Leader (Operations & Support)
Operations & SupportT2Vacant
Currently held by
Currently vacant — covered by Operations & Support Manager (mjonescop)
Reports to
Operations & Support ManagerDirect reports (1)
About this role
Leads the Administration team handling community setup, role configuration, and customer onboarding.
Head of Service, Operations & Support
Operations & SupportT3Vacant
Currently held by
Currently vacant — covered by Platform Director (justjack0601)
Reports to
Platform DirectorDirect reports (1)
About this role
Leads the customer-facing teams. Owns the operational service standard and is the senior contact for unresolved customer issues.
Operations & Support Manager
Operations & SupportT3
Currently held by
Acting: mjonescop
Reports to
Head of Service, Operations & SupportAbout this role
Day-to-day leadership of customer-facing operations. Manages the Administration and Support Team Leaders.
Support Officer
Operations & SupportT1
Currently held by
Acting: louiseisnthome
About this role
First point of contact for customer support tickets, troubleshooting, and platform queries. Session-based access to customer environments by opt-in only.
Support Team Leader (Operations & Support)
Operations & SupportT2Vacant
Currently held by
Currently vacant — covered by Operations & Support Manager (mjonescop)
Reports to
Operations & Support ManagerDirect reports (1)
About this role
Leads the Support team handling tickets, troubleshooting, and customer assistance.
Head of Service, Trust, Safety & Integrity
Trust, Safety & IntegrityT3Vacant
Currently held by
Currently vacant — covered by Platform Director (justjack0601)
Reports to
Platform DirectorDirect reports (1)
About this role
Leads OpsCentre's enforcement of the Acceptable Use Policy. Owns sanctions decisions up to and including suspensions. Hears Verbal Warning appeals.
Safeguarding Officer
Trust, Safety & IntegrityT2Vacant
Currently held by
Currently vacant — covered by Safeguarding Team Leader (justjack0601)
Reports to
Safeguarding Team LeaderAbout this role
Investigates safeguarding concerns. First point of contact for safeguarding reports. Coordinates with statutory authorities where applicable.
Safeguarding Team Leader
Trust, Safety & IntegrityT2Vacant
Currently held by
Currently vacant — covered by Trust, Safety & Integrity Manager (justjack0601)
Reports to
Trust, Safety & Integrity ManagerDirect reports (1)
About this role
Leads the Safeguarding team — investigations involving minors, vulnerable users, and exploitation. Highest-sensitivity casework.
Security & Abuse Investigator
Trust, Safety & IntegrityT2Vacant
Currently held by
Currently vacant — covered by Security & Abuse Team Leader (justjack0601)
Reports to
Security & Abuse Team LeaderAbout this role
Investigates abuse reports and AUP breaches. Recommends sanctions.
Security & Abuse Moderator
Trust, Safety & IntegrityT2Vacant
Currently held by
Currently vacant — covered by Security & Abuse Team Leader (justjack0601)
Reports to
Security & Abuse Team LeaderAbout this role
Reviews flagged content and reports against AUP standards. Issues Verbal Warnings. Escalates above-threshold cases to Investigators.
Security & Abuse Team Leader
Trust, Safety & IntegrityT2Vacant
Currently held by
Currently vacant — covered by Trust, Safety & Integrity Manager (justjack0601)
Reports to
Trust, Safety & Integrity ManagerDirect reports (2)
About this role
Leads investigations into abuse reports, AUP breaches, and platform misuse not falling under safeguarding.
Trust, Safety & Integrity Manager
Trust, Safety & IntegrityT3Vacant
Currently held by
Currently vacant — covered by Head of Service, Trust, Safety & Integrity (justjack0601)
Direct reports (2)
About this role
Day-to-day leadership of investigations and moderation. Manages the Safeguarding and Security & Abuse Team Leaders.
Compliance & Risk Manager
Compliance, Risk & DataT3Vacant
Currently held by
Currently vacant — covered by Head of Service, Compliance, Risk & Data (justjack0601)
Reports to
Head of Service, Compliance, Risk & DataDirect reports (1)
About this role
Manages compliance casework — DSRs, regulator correspondence, audit preparation, risk register maintenance.
Compliance Officer
Compliance, Risk & DataT2Vacant
Currently held by
Currently vacant — covered by Compliance Team Leader (justjack0601)
Reports to
Compliance Team LeaderAbout this role
Handles individual compliance casework, including data rights requests under UK GDPR. Public contact at [email protected].
Compliance Team Leader
Compliance, Risk & DataT2Vacant
Currently held by
Currently vacant — covered by Compliance & Risk Manager (justjack0601)
Reports to
Compliance & Risk ManagerDirect reports (1)
About this role
Leads the Compliance team handling DSRs, audit work, and regulatory correspondence.
Data Security Manager
Compliance, Risk & DataT3Vacant
Currently held by
Currently vacant — covered by Head of Service, Compliance, Risk & Data (justjack0601)
Reports to
Head of Service, Compliance, Risk & DataDirect reports (1)
About this role
Manages information security operations — incident response, access reviews, vulnerability management, security audit preparation.
Data Security Officer
Compliance, Risk & DataT2Vacant
Currently held by
Currently vacant — covered by Data Security Team Leader (justjack0601)
Reports to
Data Security Team LeaderAbout this role
Handles security incidents, vulnerability reports, and access reviews. Public contact at [email protected].
Data Security Team Leader
Compliance, Risk & DataT2Vacant
Currently held by
Currently vacant — covered by Data Security Manager (justjack0601)
Reports to
Data Security ManagerDirect reports (1)
About this role
Leads the Data Security team handling security incidents, monitoring, and access controls.
Head of Service, Compliance, Risk & Data
Compliance, Risk & DataT3Vacant
Currently held by
Currently vacant — covered by Platform Director (justjack0601)
Reports to
Platform DirectorDirect reports (2)
About this role
Leads OpsCentre's data protection, regulatory compliance, and information security posture. The senior contact for data rights requests, regulatory matters, and security incidents.
Engineer
EngineeringT3Vacant
Currently held by
Currently vacant — covered by Engineering Lead (justjack0601)
Reports to
Engineering LeadAbout this role
Engineer on the OpsCentre platform team.
Engineering Lead
EngineeringT3Vacant
Currently held by
Currently vacant — covered by Platform Director (justjack0601)
Reports to
Platform DirectorDirect reports (3)
About this role
Leads the engineering team. Reports directly to the Platform Director. Responsible for the technical standard of OpsCentre.
Junior Engineer
EngineeringT3Vacant
Currently held by
Currently vacant — covered by Engineering Lead (justjack0601)
Reports to
Engineering LeadAbout this role
Junior engineer on the OpsCentre platform team.
Senior Engineer
EngineeringT3Vacant
Currently held by
Currently vacant — covered by Engineering Lead (justjack0601)
Reports to
Engineering LeadAbout this role
Senior engineer on the OpsCentre platform team.
Governance
Each responsibility has a current owner; most are presently held by the founder. Where a role in the future model is vacant, its duties sit with the next filled role on the reporting line, ultimately the Platform Director. This page describes the OpsCentre organisation. Service commitments are governed by the Terms of Service.